From Data to Dollars: Duval County's $2M in Contractor Accountability

Fast Facts

‍District: Duval County Schools (FL)

Students: 130,000

Use Case: Transportation contractor performance monitoring + financial accountability

Primary System: Edulog

Key Metrics:  On-time %, late, early, missed service events (per district rules), trends

Visualizations: Contractor breakdowns, school breakdowns, accessible fines tracking

Primary Users: Chief Operations Officer, Ops leadership/supervisors, transportation ops stakeholders

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Impact:

Nexus uncovered $2,000,000 worth of contractor fines in the past 30 days.

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The Challenge

Contractor performance issues were costly and difficult to manage at district scale without a consistent, shared view. When reliability varies by contractor and by school, it becomes hard to separate isolated incidents from recurring patterns and harder to translate performance into enforceable accountability.

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What Nexus Enabled‍

• Defined and standardized business rules that translate raw Edulog data into consistent performance events and accountability metrics.
• Contractor performance visibility at a glance (who, where, and how often issues occur).
• School-level impact views to pinpoint where students and staff are most affected.
• Consistent metrics across the district (on-time %, late, early, and other service events).
• Clear tracking of performance-linked fines in a single place.
• Automated reporting: Scheduled, automated reports that replace manual reporting work and keep stakeholders updated without rebuilding spreadsheets or slide decks.

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“The Nexus reports and dashboards look good and are exactly what we needed. They give us a clear view of performance and make it easier to have the right conversations.”

Tishun Gilbert, Duval Schools Transportation Coordinator, Duval County Public Schools

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How they use Dashboards

• Contractor breakdown dashboards to compare performance across vendors.
• School breakdown dashboards to identify hotspots and recurring issues.
• Accessible fines views to support financial accountability tied to performance.
• Trend views to see whether performance is improving or deteriorating over time.

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Role-based views: the right level of detail for each team

• Coordinator-level dashboards give district transportation coordinators the exact views they need to manage day-to-day issues between contractors and schools.
• Executive-level dashboards stay focused on performance, trends, and financial accountability, without drowning leadership in route-level noise.

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Who Uses It

• Chief Operations Officer
• Operations supervisors and Ops leadership
• Transportation operations stakeholders

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Why it Matters

• Protects district budget by making performance-linked fines visible and trackable.
• Reduces time spent chasing fragmented reports and anecdotal escalations.
• Supports faster interventions and clearer contractor management conversations.
• Improves confidence in operational decisions with a shared source of truth.

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